Retail Store Manager at FMR AGENCY

Responsibilities

• Reports to the MD/CEO.
• Develop business strategies to raise customers’ pool, exchange store traffic and optimize profitability.
• Maintaining positive sales numbers, communicating employee expectations and compiling sales data in order to direct future missives.
• Schedule periodic staff meetings to communicate SOP and clearly communicate company vision, goals and strategies.
• Conduct personnel performance appraisals through coaching, follow-up and interacting with customers at the store.
• Resolving all issues that may arise from staff or customers complaints and grievances.
• Maintains awareness of retail trends, competitions, customer needs and provides feedback to MD/CEO.
• Ensures availability of goods in the store at all times to avoid being out of stock.
• Ensures the store is free from pilferage.
• Take disciplinary measures of staff when the need arises.
• Performs sales and customer service duties.
• Performs other assigned duties.

Qualification

• Candidates should possess a minimum of HND/BSc.
• High level of interpersonal and communication skills.
• Team management and leadership skills to lead and direct the work of others
• Problem-solving abilities, highly proactive with good use of initiative
• Excellent customer service skills
• Knowledge of industry standards, trends with retail management experience