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Head of Operations at Neptune Microfinance Bank

by Sammy
vacancy

Responsibilities

  • Formulate business strategy with others in the executive team
  • Design policies that align with overall strategy
  • Implement efficient processes and standards
  • Coordinate customer service operations and find ways to ensure customer retention
  • Ensure compliance with local and international laws (e.g. data protection)
  • Oversee the implementation of technology solutions throughout the organization
  • Manage contracts and relations with customers, vendors, partners and other stakeholders
  • Evaluate risk and lead quality assurance efforts
  • Oversee expenses and budgeting to help the organization optimize costs and benefits
  • Mentor and motivate teams to achieve productivity and engagement
  • Report on operational performance and suggest improvements

Requirements and Skills

  • BSc / BA in Accounting, Business Management or other relevant field
  • Proven experience as Head of Operations, Operations manageror similar leadership role
  • Familiarity with all business functions includingfinance, supply chain and IT
  • Experience with implementing IT systems
  • Knowledge of data analytics and reporting
  • Good with numbers and financial planning
  • Outstanding communication and negotiation skills
  • Excellent organizational and leadership ability
  • Analytical mind
  • Problem-solving aptitude

How to Apply

Interested and qualified candidates should send their CV to: recruitmentnmfb@gmail.com using the Job Title as the subject of the email.

Note: Only qualified candidates will be considered.

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