Customer Care Representative at Ringo Telecoms Limited

Responsibilities

• Listen to customers’ concerns, issues and questions.
• Resolve customers’ concerns and answer customers’ questions to your best ability.
• Maintain a positive attitude and calmly respond to customers’ complaints.
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
• Recommend possible products to meet the customers’ needs.
• Refer issues and questions to managers if necessary.
• Prepare product and customer reports by gathering data collected during customer interactions.

Skills and Qualifications

• Candidates should possess a Bachelor’s Degree.
• 2 – 4 years work experience.
• Personable and attentive.
• Strong interpersonal skills.
• Strong verbal communicator.
• Familiar with the software used to connect with customers and gather their information
• Knowledge of applicable products and markets.