Vendor Management Coordinator at Procept Associates Professional Services Limited

Job Description

The ideal candidate will be accountable for the following:

• Developing and managing Operational Level Agreement of all internal and business operational teams;
• Developing and managing all Service Level Management agreement for the business and vendors;
• Vendor performance and compliance management for effective delivery of services;
• Providing advice and guidance to all other areas of the business and IT on all Service level and vendor performance related issues;
• Ensuring that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and deliveries of vendors and partners;
• Coordinating weekly and monthly vendor performance meetings and follow-ups;
• Developing, measuring and reporting on vendor performance;
• Developing, Measuring and Service level management for all IT services;
• Reporting on all Service Level measurements;
• Producing ad-hoc resource usage reports and analysis;
• Identifying service level risks in time to avoid service interruption or degradation.

Qualifications

• First degree in Computer Science or IT related fields
• ITIL3/4 Foundation Certificate
• Minimum of 2 years’ experience on management of SLA & OLA in a medium/large size organization;
• Minimum of 1 year of Vendor performance management experience
• Minimum of 1 year in customer experience management