Vacancies at ShepherdHill Security

Journey Management Co-ordinator

Job Summary

• The Journey Management Coordinator is responsible for the coordination ofthe entire Journey Management activities through professional service delivery and ensuring clients arrive at their safe dest

Duties and Responsibilities

• Execute daily plans by issuing, communicating and monitoring for clients personnel movements to/fro the airport or designated Location.
• Increase JM revenues within expected time frame.
• Conduct Security and risk surveys, analyse survey reports and recommend as appropriate to client.
• Ensures smooth running of the day-to-day operational activities within its region.
• Ensure adequate manpower is maintained.
• Ensure availability of resources required for successful operations.
• Ensure discipline is enforced in the region.
• Enforce adherence to Standard Operational Procedures (SOP) in the execution of Task.
• Manage all Events from start to finish through excellent service delivery.
• Ensure the safety and security of Clients is maintained
• Ensure Quality Assurance/safety by conducting pre-deployment assessment of Escort/Passenger vehicles and other equipment required for the task.
• Report to the Operations Room Coordinator in the course of task execution.
• Update Line supervisor with Information on Road Maps/ alternative routes.
• Plan with Admin on drivers work schedule and overtime.
• The candidate will be required to coordinate the assignment of the allocated vehicles, log, audit and attend all complaints, follow up with Admin on possible repairs.
• Liaise with Operations team to coordinate smooth transition to and from various destination.
• Work closely with Admin/Procurement and other departments to ensure high standards are met.
• Prepare timely reports on journey management operations.
• Liase with Police and other government security agencies.

Skills / Education Requirements

• Minimum of a Bachelor’s Degree or HND in relevant field.
• 3 – 5 years’ experience in similar roles in Security organisations.
• Good oral and written communication skills.
• Analytical skill.
• Planning and coordinating skills.
• Investigation skill.
• Problem solving skill.
• Negotiating Skills.
• Understanding of the Business environment.

Operations Manager

Job Summary

• To grow and supervise operational activities, increase turnover and provide expert security service to all clients across all regions.

Duties and Responsibilities

• Manages and Co-ordinate all operational activities Pan-Nigeria.
• Ensure proper manpower requirement is met for all beats / assigned locations
• Ensure provision of necessary tools and resources required for client’s security
• Create standard operations procedures and post orders for all beats/locations.
• Organize re-training for guards and deployment to beats
• Monitors and evaluates effectiveness of security operations and measures.
• Carry out investigations on all incidents
• Conduct periodic heightened risk assessment and reports to client
• Go on random visits to locations to ascertain the look and feel of operatives.
• Identify and advise on competitive advantage against competitors.
• Grow turnover and profitability in all regions

Skills / Education Requirements

• Minimum of a Bachelor’s Degree or HND in relevant field.
• 6 – 9 years experience in similar roles in Security organisations.
• Good oral and written communication skills.
• Oral & Written Communication Skills.
• Leadership.
• Organisational Awareness.
• Customer Orientation.
• Industry Knowledge.
• Work Planning.

Business Development Executive

Job Summary

• To identify, develop and grow opportunities within key Corporate Clients and significantly increase the company’s clientele base.
• He/She will function as account head and as liaison between the all our clients and the company.

Duties and Responsibilities
Business Development:

• Develop new business relationships and carry out direct marketing for prospective clients
• Manage the sales process: lead generation; pitch, ask questions, negotiate and manage account
• Develop proposals, contract agreement and all other documentations for clients
• Analyse and respond to tenders
• Expand the clientele base by aggressive marketing.

Skills / Education Requirements

• Minimum of a Bachelor’s Degree or HND in relevant field.
• 3 – 5 years experience in similar roles in Security organisations.
• Good oral and written communication skills.

Client Service Officer

Job Summary

• The Client Service Officer is responsible for the overall management, servicing and profitability of the company’s clientele.
• He/she will function as liaison officer between all company’s clients and the organisation.

Duties and Responsibilities

• Serves as the primary point of contact for all clients.
• Timely and prompt response to all the client/management Inquiries, queries and escalations
• Liaise with the operation and BD team as necessary to address client needs and monitor client escalation processing to closure.
• Coordinate with finance department on Receivables Engagements.
• Review outstanding receivables two weeks after every quarter.
• Service rate review engagement with clients.
• Relationship Building – Calls to Client Representatives and courtesy visits.
• Periodically contact clients to assess client satisfaction and opportunities for potential growth.
• Spot Check on Client locations to Identify potential problems with client accounts before they occur and work with operations to eliminate future occurrences.

Skiills / Education Requirements

• Minimum of a Bachelor’s Degree or HND in relevant field.
• 3 – 5 years experience in similar roles in Securiy organisations.
• Good oral and written communication skills.