Job Description
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products/ services inside and out so that you can answer questions.
- Processing orders, forms, applications, invoices and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support
- Work with the entire team to ensure proper customer service is being delivered.
Job Requirements
- Candidates should possess minimum of an SSCE qualification with relevant work experience.
- Related work experiences, such as logistics, warehousing, storage, janitorial, retail or administration, could be an advantage.
- Computer literacy with the ability to use IT packages and electronic communication methods.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent verbal and written communication skills
- Ability to multitask, prioritize, and manage time effectively
- Applicants must be IT literate and comfortable using computers.
- Ability to stay calm when customers are stressed or upset.
- Must be available to work occasionally at nights, holidays and weekends
- Familiarity with all of the goods and services offered by the company.
How to Apply
Interested and qualified candidates should send their CV and Cover Letters to: hr@quickmove.com.ng using the Job Title as the subject of the email.