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Customer Support Executive at Skipper Nigeria Limited

by Sammy
vacancy

Salary Range: ₦50,000 – ₦100,000/month

Job Description

  • Customer Service: Assisting customers with their queries, concerns, and requests, while maintaining a polite and professional demeanor.
  • Inbound Calls: Receiving incoming calls from customers and potential clients, answering their questions, and providing accurate information.
  • Outbound Calls: Making proactive calls to existing or potential customers to follow up, gather feedback, or conduct surveys.
  • Problem Solving: Identifying and resolving customer issues or complaints effectively and efficiently.
  • Product/Service Knowledge: Becoming familiar with the company’s products or services to provide accurate information to customers
  • Data Entry: Recording customer interactions, inquiries, and complaints in the company’s database or CRM system.
  • Sales and Up-Selling: Responsible for promoting and selling products or services to customers.
  • Time Management: Managing call handling time efficiently to ensure a high volume of calls can be handled effectively
  • Handling Escalations: Escalating complex or unresolved issues to supervisors or higher management when necessary.
  • Multitasking: Managing multiple tasks simultaneously, such as listening to the customer, typing notes, and navigating through computer systems.
  • Communication Skills: Using clear and effective communication to ensure customers understand the information provided
  • Customer Feedback: Seeking and receiving feedback from customers to improve service quality.
  • Training and Development: Participating in training sessions to stay updated on product knowledge, call handling techniques, and customer service best practices.

Requirements

  • Candidates should possess a Master’s Degree qualification with 2 – 5 years work experience.
How to Apply

Interested and qualified candidates should send their CV to: rachna.jaiswal@skipperseil.com and rahul.sharma@skipperseil.com using the Job Title as the subject of the mail.

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