Every business was created to solve a problem and to satisfy a need posing serious problems to people. So, it’s a business ultimate goal to keep those customers happy. However, there would always be issues that you may need to help your customers tackle at some point and you may encounter angry customers or plain annoying ones.
You want to keep your customers and not “chase” them by doing certain things that I will be talking about in this article.
You want to give your customers the kind of customer service that just keeps them coming back for more because the lifeblood of any business is really fantastic customer service.
Yeah, you may be a genius when it comes to sales, but it’s your approach to customer service that actually determines if you’ll be able to sell anything else to that client.
But how do you go about building absolutely incredible relationships with your customers? Well, I will be showing you four things you must begin to do from today henceforth.
Always keep to your promises
Your promise is your brand and you have got to let your employees understand this. Never promise whatever your business or products cannot keep. One thing you want to build is your integrity, as it affects how your clients begin to perceive you.
When a client complains about something and you promise to help them, please do – even if it takes more than you anticipated. Why? Because you promised! Rather, if you know you cannot meet up to a certain request, say it.
Listen
A lot of people want to “not feel stupid.” They may actually be telling you something that could genuinely affect the outcome of your business when you start to do it right rather than just labeling them, “haters.”
That is why you have to develop the habit of listening to your clients more than ever. Whether it’s a complaint or a compliment, you want to pay rapt attention to every word from your customers because it tells you what you should start to work on, and what you need to build.
If you are really interested in making the customer feel heard, make them realize that you were really listening by making short summaries of their statements and suggesting a workaround to the problem at hand.
Take an extra step
Don’t just tell your customer and let them do the remainder of the work. Make them feel special, be ready to get up, show them around (if your business has a physical location).
Just be ready to do put in extra effort at every point, and that is a great way to understand how your clients feel about certain products versus others. Subtly, you tend to understand your consumers’ psychology better, while you make the adjustments to your products or your business.
Offer something more
Whether it’s a discount or a coupon, when people feel that they are getting way more than they paid for, it really trips them! You don’t need to go overboard, however, in the bid to “do something more,” but something small but yet, so appreciated could go a long way in putting a smile on your customers.
So, to earn more profit, you don’t need to keep all the profit you make in the bid to be “frugal.” Give some more money back and watch people more interested in your business than you ever expected.