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Customer Service Representative at PalmPay

by Sammy
vacancy
  • Salary Range₦50,000 – ₦100,000/month

Job Description

  • The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge – Act as a product expert to ensure the information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM – Record customer interactions in the internal system for cross-functional awareness and relationship development.
  • Assist customers with any queries they may have via calls, email, chat and/or social media
  • Represent the brand in a professional and friendly manner
  • Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
  • Demonstrate ownership in documenting and resolving customer issues
  • Ability to multi-task on assigned tasks

Requirements:

  • Bachelor’s degree or equivalent
  • 0 – 1+ year(s) proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Understanding of financial services and smartphone apps
How to Apply
Interested and qualified? Go to PalmPay on palmpaylimited.applytojob.com to apply

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