Salary Range: ₦150,000 – ₦200,000/month
Position Objective:
A Service Business Coordinator will be responsible for managing various aspects of the business to ensure that services are delivered efficiently, customer satisfaction is maintained, and internal processes are optimized. He/She will play a pivotal role in ensuring the smooth operations of the business, effective communication, efficient coordination, and a strong focus on customer satisfaction and operational excellence.
Duties and Responsibilities are the following and any other Organization business as may be assigned to you.
- Customer Communication and Relationship Management: Serve as the main point of contact for clients or customers, addressing inquiries, concerns, and service requests.
- Build and maintain strong relationships with clients to understand their needs and preferences.
- Coordinate resources such as personnel, drivers, equipment, and materials to ensure timely and accurate service delivery.
- Work with the team to ensure that services are provided at top notch to customer/clients.
- Allocate resources efficiently, making sure that staff members are appropriately assigned to tasks and projects.
- Monitor resource utilization and availability to prevent overbooking or underutilization.
- Maintain accurate records of client interactions, service requests, appointments, and other relevant data.
- Generate and manage necessary paperwork, contracts, and documentation related to service delivery.
- Address any issues or concerns that may arise during service delivery, working to find quick and effective solutions.
- Collaborate with various departments to resolve complex issues that may impact service quality or customer satisfaction.
- Continuously assess and improve internal processes related to service delivery, aiming to increase efficiency and streamline operations.
- Identify bottlenecks or inefficiencies and propose solutions to enhance overall workflow.
- Monitor service quality and adherence to company standards, ensuring that all services meet or exceed client expectations.
- Gather client feedback and implement improvements based on their suggestions or concerns.
Qualification:
- BSC in business administration/management/marketing or any other related field.
Experience:
- At least 3 years related work experience in customer service, coordination, or administrative roles. Experience in Healthcare is an added advantage.
How to Apply
Interested and qualified candidates should forward their CV to: bola.a@medcourtng.com OR anu@medcourtng.com (Please indicate the Position on your application) using the position as subject of email.