Telesales Agent at CARS45 Limited

Job Summary

• Under the supervision and guidance of the Manager, Bookings, you will be responsible for generating bookings from the prospective leads made available by the business and ensuring that all prospective sellers are offered the desired services.
• You will assist in guiding the sellers about how to sell their cars and offer alternatives where preferred options are not available. Provide useful information regarding the cars. Be ready to help customers make a good decision. Your role is to ensure that the prospects have all necessary information and contact details to make a successful sale.
• This is a revenue generating position that is crucial to the success of the business and requires adequate follow up with the leads generated by the business to succeed. Hence, the ideal candidate must be exceptionally sound in verbal communication, logical reasoning, convincing, persuasiveness, coherent flow of thought and customer service skills, as well as a comprehensive knowledge of products, services and company policies.

Essential Job Functions
The following are some of the duties you will be working on and responsible for:

• Answer questions about products and services offered by the company.
• Cold calling and prospecting new customers
• Ensure adequate information is provided to prospective customers.
• Ask questions to understand customer requirements in order to create a booking.
• Direct prospects (or existing customers) to the appropriate center for the sale of their cars.
• Enter and update customer information in the database.
• Appropriate handling of angry customers to preserve the company’s reputation.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and bookings while noting all useful information.
• Following up, tracking and directing customers.
• Any other role as assigned by the supervisor.

Requirements
We believe that you will succeed better if you possess the following:

• First Degree or equivalent in a relevant discipline.
• 1 – 3 years of experience in Telemarketing/Telesales
• Knowledge of the automobile products
• Experience in sales and knowledge of consumer behaviors
• Must have keen attention to detail, high level of integrity and logically sound 6. Ability to convince others and explain information in clear terms
• Excellent problem-solving and analytical thinking
• Proficient in the use of Microsoft Office package
• Professional Certification in Telemarketing is an advantage.