Vacancy at MTN Nigeria

Mission:

Collect, analyze, interpret, and summarize complex data in the preparation and generation of statistical and analytical reports to provide intelligence to guide sales activities and initiatives for continuous improvement and fact-based decision-making.

Description:

• Evaluate performance measured against sales intelligence in the following areas:
• Gross connection growth
• Sales Channels
• Retail Points
• Trade and Data Partners
• Collect, analyze, and interpret a wide variety of sales data and develop weekly or monthly reports in preparation for business review meetings.
• Engage the regions to follow up on trade activities and Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and provide information enabling channel business decisions to be made.
• Prepare monthly, quarterly, and year-to-date (YTD) measurement reports.
• Build and maintain detailed, accurate daily, weekly, monthly, and quarterly sales performance reports, Channel reports, Trade and retail activities, and geographical reporting.
• Develop and utilize data collection instruments and methods for evaluation and operational data to enhance sales planning.
• Develop report specifications to obtain data as required from various data sources for various reports.
• Provide ongoing and ad hoc reports on essential “health indicators” of the Sales through the analysis of data from various databases using tools such as SAS, Power BI, and Oracle SQL.
• Identify and monitor competitor sales activities to provide and implement countermeasures to retain competitive advantage.
• Support the application of network analytics in driving sales planning efficiency and effectiveness and targeted localized intervention.

Education:

• First degree in a numerate discipline
• Fluent in English

Experience:

• 3–7 years’ experience in an area of specialization, with experience working with others.
• Experience working in a medium-sized organization:
• Project planning and reporting, sales and marketing, or related functions
• Experience using data mining tools
• Telecoms experience would be an added advantage.

Mission:

• Manage the Go-To-Market (GTM) portfolio for Enterprise Business, developing and driving effective approaches and plans to take solutions (products) to market and facilitate the delivery of MTNN’s overall vision of leadership in the Nigerian ICT space.
• Drive and/or support the execution of the key elements of the GTM plan, covering product or brand taglines, marketing communication materials, excellent presentations for sales pitches, etc.
• Description:
• Design a go-to-market strategy for solutions or products across relevant segments to achieve business objectives for launched products, propositions, promotions, and services.
• Design, develop, document, implement, and measure a clear, well-defined product and proposition go-to-market strategy (building on the Products & Services roadmap across segments).
• Ensure the successful launch of EB products and propositions across segments and drive 360-degree go-to-market execution above and through the line.
• Position MTN’s EB products and propositions as best-in-class (best-in-market) and bring MTN business solutions to the forefront of available distribution channels to increase overall service adoption and ARPU contribution.
• Develop and execute a robust digital marketing strategy or plan that creates the right level of awareness for products and drives potential customers through the marketing funnel, i.e., to conversion.
• Work with the Brands and Communication team to develop appropriate content, as part of content marketing, to deliver the brand and products’ objectives.
• Work with the master brand, media units, EB brands, and communications teams to develop and execute communication strategies and plans for solutions in terms of advertising and deployments.
• Work with brand managers, segment and product managers, business intelligence, research, sales, and customer operations to ensure and agree on the product or proposition objectives and desired user experience.
• Collaborate with product owners to communicate product benefits and adjust requirements as appropriate to optimize return on investment based on market feedback.
• Oversee the design, development, and implementation of operational go-to-market tools and processes related to Enterprise Business offerings.
• Collaborate with segment managers to develop attractive products, propositions, and go-to-market packages for the different segments in the Enterprise Business space.
• Define and clearly communicate the ‘why,’ ‘what’, and ‘when’ of propositions to the marketplace in collaboration with the segment managers through Internal Communications, Customer Relations, Sales and Distribution channels, regional operations, and all relevant ATL and BTL agencies in alignment with MTN’s marketing strategy.
• Responsible for the development of a channel or distribution strategy in conjunction with the sales team and customer awareness by having end-to-end accountability for their commercial delivery into the market.

Education:

• First degree in a related field
• Possession of an MBA will be an advantage.
• Fluent in English

Experience:

• 6–13 years’ experience, which includes:
• A minimum of 3 years’ experience in an area of specialization, with experience in supervising or managing others
• Working in a medium- to large organization
• Developing and executing a go-to-market strategy for products or propositions
• Driving the positioning of the Enterprise Business brand in the market
• Managing brand and product promotions
• Collaborating with and influencing both internal and external stakeholders
• Developing sub-segmentation for ICT products and mobile propositions
• Digital marketing and graphic design
• Project management experience in technology marketing or consulting will be an advantage.

Mission:

• Responsible for the management of the organization’s system operations for the Information Systems Group (IS), while ensuring adequate capacity, system availability, application maintenance, and excellent user support are provided for MTN Nigeria.
• Manage the operational services procured from managed services or outsourcing partners for all IT service delivery services.
• Develop and oversee the integration, implementation, and support of the IT service delivery services in line with MTN Nigeria’s business strategy.

Description:

• Design, develop, coordinate, and implement the operational and support strategy for the following critical business services:
• Billing and Charging services,
• Sales and Distribution, Customer Relations, and Customer Experience Services
• Value-Added Services,
• Digital Services,
• Management Information and Business Intelligence Services,
• Subscriber/customer portal and website services,
• Fraud and revenue assurance services
• ERP services
• Campaign Management Services
• Customer Management Services
• ICT Services
• Develop the strategy for the service delivery and enterprise applications division in line with global best practices in order to ensure that the organization is viable both internally and externally and as a social and financial entity.
• Facilitate and guide the processes for identification and justification of the information technology requirements of the various business sectors and coordinate the initiation of project proposals for meeting the requirements.
• Provide leadership and management with the visibility, control, and decision support required to understand and manage the service delivery and enterprise application functions, as well as provide the team with the expertise to build their capabilities in order to drive effectiveness and efficiencies within the team.
• Create an ‘IS blueprint’ that addresses business needs and takes into consideration the Data Architecture, Systems Architecture and Computer Architecture of the organization, and ensure that the business has a reliable 5-year IT roadmap covering potential industry developments as well as ISD initiatives.
• Create and maintain a governance structure for ITSM and processes, and ensure processes and policies are developed, documented, and maintained in accordance with established set /industry guidelines and benchmarks.
• Develop frameworks, policies, standards, methodologies, plans, and procedures to guide IS Services Management operations and enable the division to provide high-quality services and attain the set goals and objectives of MTNN.
• Identify cost-effective solutions and investments of IS products and services, assist in forming procurement strategies to optimize technology spend across the organization, and manage IS vendors.
• Ensure the development, maintenance, and testing of an effective service continuity program.
• Work closely with all MTN Nigeria’s Business Divisions to execute the company’s strategy.
• Provide leadership and direction in the operations, leading the team to deliver on the respective business targets and improve the overall performance of the department.
• Identify, evaluate, and track the development needs and performance of service delivery staff, providing opportunities for staff to build on the company’s investment in their training and improve productivity.

Education:

• First degree in an IT-related field
• A master’s degree in business administration or management would be advantageous.
• Professional certification in relevant IT would be desirable.
• Fluent in English and the language of the country is preferable.

Experience:

Minimum 12 years’ work experience, which includes:

• Senior management track record of 3 years or more, with at least 3 years in the relevant sector or industry as per the relevant role
• Experience working in a global or multinational enterprise (understanding emerging markets is advantageous)
• Worked across diverse cultures and geographies.
• 5 years of technical IT experience within an ERP environment
• Senior management experience in strategy formulation, technology forecasting, enterprise architecture, network economics, project management, operations management, strategic planning, and quality control management.