Retail Associate (Ikeja) at Azarai

Job Description

• We are looking for results-driven Retail Associates to be responsible for the overall store management at our Ikeja store.
• The successful candidates will be able to enhance customer satisfaction, meet sales and profitability goals and manage the store effectively as per company policies.
• Candidates will have the most success if they have a background in sales, customer service or marketing.
• We don’t care about degrees or qualifications just a strong work ethic, integrity and a willingness to learn

Duties and Responsibilities

• Cultivate excellent product knowledge
• Guide customers to making purchases and close transactions
• Respond to customer enquiries and make best effort to resolve complaints
• Maintain good cleanliness and good decorative order in the physical premises
• Manage stock levels and ensure availability of inventory in-store
• Make sure the POS is working
• Ensure supply of all office consumables
• Ensure timely opening of the store
• Arrange store display in an inviting fashion
• Accept repairs and ensure they are dispatched and returned in a timely fashion
• Enforce company policies
• Execute company promotions and offers

Requirements
Qualifications:

• Excellent spoken and written English.
• You will be administered a diction test
• Tech-savvy and comfortable using computers and software

Skills:

• Ability to speak a major Nigerian language is a plus (Igbo, Yoruba, Hausa)
• Ability to sell a high-end product for a luxury brand
• You need to be comfortable dealing with well-educated and affluent customers
• Product knowledge
• Personable and sunny personality
• Calm disposition and ability to work under pressure
• Excellent personal grooming is a MUST
• Excellent diction and ability to give written instructions and information clearly and concisely
• Commitment to customer satisfaction
• Ability to multi-task
• Good problem-solving skills

Working Hours:

• This is a part-time position requiring you to work between 100-170 hours monthly (roughly between two and four days a week).
• Hours are flexible BUT you can be scheduled to work any time during our working hours of 9am to 6pm Monday to Saturday and 12pm to 6pm on Sundays.

Remuneration

• You will be paid hourly based on hours worked. The hourly wage is N400/hr and will be paid monthly in arrears.

Benefits
Training:

• Training is extremely rigorous and covers a curriculum that stretches from elocution and diction to technical jewelry knowledge to conflict resolution and customer service training.
• We give you all the tools you need to be successful in the role to ensure excellent service levels for our customers