IT Enterprise Associate at Food Concepts Plc

Job Purpose

• To build, maintain, support and administer infrastructure for vending/POS/ERP and identifying end-user requirements. Keeping data secure by managing access, privileges and information within the system.

Responsibilities
Support Systems:

• Support Restaurant managers work with other management staff to determine and implement specific technical needs and priorities of the organization
• Direct staff, determine necessary technology advances and educate staff on the use of software /hardware systems in the organization’s day-to-day operations
• Monitor systems to detect deficiencies, and recommend changes and solutions
• Generate innovative solutions, which continuously improve the performance of existing resources, processes or services
• Conduct training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
• Basic database management skills
• Understanding of different POS hardware/terminals
• repairing equipment and replacing parts
• planning and undertaking scheduled maintenance upgrades
• Ability to manage AD users and object preferably windows server 2008r2

IT Operations:

• Challenge others when the values are not demonstrated. Develop, Train and give feedback to subordinates where applicable.
• Conduct training for Restaurant Managers and employees on new IT infrastructure implement or new IT trend in the industry
• Share information, knowledge and experience freely with others
• Fully understand the set-up and operations of all Enterprise Solutions acquired and used by Food Concepts Plc
• Provide first level support to all users within the agreed timeframe
• Execute system control functions as requested by (and on behalf of) business owners
• Support Business Managers when they train their new staff on the use of the use of the system, by providing required intellectual assistance, software, hardware and/or training materials
• Update all relevant documentation (including Process Manuals, Training Manuals, Policy Documents, Configuration documents etc) required for the effective use of all enterprise solutions
• Prepare for and support the implementation of new enterprise solutions and/or the addition of new modules of existing enterprise solutions
• Ensure store wide reporting

Requirements

• Interested candidates should possess a Minimum of a Bachelor’s degree or HND in Computer Science, Information Technology, or a related discipline with at least 3 years of work experience.

Key Performance Indicators:

• IT System uptime/downtime
• Mean Time Between Faults
• Mean Time to Resolve
• Number of system breaches due to virus attacks and or breaches
• Network Uptime/downtime

Knowledge and Competences:

• ERP – Oracle, Micros
• IRP software

Decision Expectation:

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Plans own work schedule and work schedule of subordinates
• Responsible for deploying hardware, and applications across all business locations.
• Coordinate, supervise and lead Field Support Team members to achieve the objectives of this role