Salary Range: ₦150,000 – ₦200,000/month
DUTIES & RESPONSIBILITIES
Service:
- Manage communication with customers (existing and potential) via calls, WhatsApp, text messages, emails and any other customer service platforms.
- Ensure that customer queries and complaints are fully resolved to ensure maximum customer satisfaction.
- Inform contacts on our database about ongoing promos, deals, and other marketing initiatives to drive participation and conversion.
Customer Relationship Management:
- Identify sales leads that come through our customer service channels and drive them to conversion.
- Manage the relationship with our existing customers (including loyal customers) via our CRM/WABA platform to build loyalty (e.g. monthly “Happy New Month”, “Christmas”, “Eid”, “Diwali” and Birthday messages to clients on our database).
Tracking & Measurement:
- Provide periodic (weekly/monthly) customer service reports to guide business decisions.
- Organize periodic surveys to measure customer feedback (e.g. Customer Satisfaction and Net Promoter Scores)
Education and Years of Experience
- Minimum of a first degree.
- Minimum 2 years’ experience working in a customer service/customer facing role at a reputable organization.
- Industries of interest: Financial Services, Hospitality, Telcos and other service-oriented businesses.
Knowledge, Skills and Attributes
- Excellent communication skills – written, oral, and active listening skills.
- Positive attitude – friendly, patient, and empathetic (must feel for others).
- Passionate about going the extra mile to solve customer problems and make them happy.
- Great interpersonal skills and ability to relate with all manner of clients and colleagues.
How to Apply
Interested and qualified candidates should forward their CV to: careers@arteegroup.com using the position as subject of email.