Aftersales Specialist at Jubaili Bros Nigeria

JOB OVERVIEW

The ideal candidate would be required to undergo technical operations on simple and complex systems and/or perform highly technical mechanical or diagnostic tests. May operate individually or among groups to diagnose, assess, repair, or maintain Company products, as per SLAs or as requested.

• Contribute to the management of the section’s daily operations by holding meetings with the team, providing expertise, enabling teamwork, aligning processes, and ensuring team is abiding by the service manual, in order to achieve high performance standards and meet established targets.
• Maintains tools in good working condition and ensures functionality; and makes sure the tools are being used in the proper manner and ensures spare parts installment, replacement, and acquiring is based on the company standards and relevant policies and procedures.
• Diagnoses equipment (Generator, Vehicle, Electrical Components, etc.) maintenance needs based on scheduled and arising needs and reports any potential issue that may not be scheduled, and completing site maintenance reports of the work done with generator status, to avoid preventable breakdowns from occurring.
• Coordinate and Conducts regular maintenance and modifications as requested and report potential issues that involve high risk of failure or injury.
• Liaises with cross-functional teams on technical operations that require involvement of several team members to ensure effectiveness
• Support the development of the team members through providing technical expertise.
• Identifies and reports any breach, misuse, forged spare parts, unauthorized maintenance, and abuse of Generator or installed peripherals.
• Maintains accurate and timely documentation and reporting on planned assignments and duties and pursues needed approvals for non-routine and ad-hoc assignments.
• Ensures the assembled/maintained equipment/item and the working area are left clean and organized periodically, and after work is completed.
• Listen to customers’ inquiries, record their needs, suggestions, or complaints, provides them their invoices or other documents and reports to the senior.

Required Qualifications and Skills

• Mechanical, Electrical, or Technical Degree or Equivalent in Engineering.
• 5 to 6 years’ experience in a similar role and industry.
• 2 years of which in a supervisory role.
• NSE, COREN or any other equivalent certification.
• Strong communication and leadership skill.

At Jubaili Bros Engineering we understand that people are the heart of business, so we prioritize a healthy work environment and organization culture. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Health insurance
• L&D training
• Annual Bonuses