Agent Relations Officer at Accelerex Network Limited

JOB DESCRIPTION

  • Onboarding of new viable agents/merchants on RexAgent platform within the location of coverage
  • Sales of all RexAgent products and services to customers and drive the usage on a daily basis to achieve set goal
  • Provision of first level support to agents/merchants to ensure retention of agent transactions
  • Ensure visitation of all agents at least once a month to monitor transaction, reconfirm presence in location and to discuss other RexAgent business needs
  • Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents.
  •  Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited.
  • Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through.
  • Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution.
  •  Prompt replacement of terminals in cases of fault to retain agent relationship.
  •  Drive the growth of the business to achieve the required revenue.
  • Monitor, track and manage allocated expenditure. Ensure usage of what it is required.
  • Ensure the submission of daily and weekly report to manage for review and collation for management decision.
  • Any other assignment by the manager.

REQUIREMENT

  • Minimum education level – OND in any accredited and reputable institution
  •  A minimum of 1 years’ working experience in any sales and customer-facing role
  • Relevant industry experience is an added advantage
  • Effective communication skill (oral & written)
  • Good customer relation skill.
How to Apply

Interested and qualified candidates should forward their CV to: careers@accelerexnetwork.com using the position as subject of email.

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