Job Description
- The ideal candidate will be responsible for processing and reconciling vendor and customer disputes. In this career, you may also resolve merchant disputes associated with a previous transaction and analyze cases of chargeback fraud.
Anti-Fraud Officer’s Responsibilities:
- Receive and incident into the complaint register all cases of Fraudulent Banking activities, Fraudulent Lending activities, Erroneous transfers, Business Gone Bad, and other fraud-related cases.
- To ensure all the fields/data requirements in the Complaint register are adequately populated.
- Customer’s wallet review on suspicious transactions.
- Review, investigate and resolve irregular transactions reported.
- Utilize various data analysis and accounting tools in collecting, sorting and analyzing financial data to obtain results which reveal inconsistencies as well as the possible suspects.
- Conduct interviews to obtain information useful in resolving financial crimes.
- Identify business areas requiring increased security controls to protect the company and its end users from future incidents of fraud.
- Keep detailed records of suspicious activity, analyze trends, communicate security threats to management and provide recommendations for loss mitigation as needed.
- Respond to fraud queries across the multiple channels
- Liaise with internal teams, merchants, banks, transaction processors, regulatory bodies, law enforcement and any 3rd party involved.
- Restriction of reported wallet from other Banks.
- Escalation of fraudulent transaction from our customer’s wallet to the beneficiary banks.
- And other tasks to be assigned by Line Manger
Anti-Fraud Officer Requirements:
- Bsc in any related field
- 2-5 years of experience in Anti-Fraud or any other related field
- Sound Knowledge of fraud detection management, identity theft and information and security management
- Must have a deep knowledge of Fraud Management (Identity theft & Information & Security Management)
- Problem-solving and result oriented.
- Proficiency in Microsoft Office Packages and other work tools
How to Apply
Interested and qualified? Go to PalmPay on palmpaylimited.applytojob.com to apply