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Anti-Fraud Officer at PalmPay

by Sammy
vacancy

Job Description

  • The ideal candidate will be responsible for processing and reconciling vendor and customer disputes. In this career, you may also resolve merchant disputes associated with a previous transaction and analyze cases of chargeback fraud.

Anti-Fraud Officer’s Responsibilities:

  • Receive and incident into the complaint register all cases of Fraudulent Banking activities, Fraudulent Lending activities, Erroneous transfers, Business Gone Bad, and other fraud-related cases.
  • To ensure all the fields/data requirements in the Complaint register are adequately populated.
  • Customer’s wallet review on suspicious transactions.
  • Review, investigate and resolve irregular transactions reported.
  • Utilize various data analysis and accounting tools in collecting, sorting and analyzing financial data to obtain results which reveal inconsistencies as well as the possible suspects.
  • Conduct interviews to obtain information useful in resolving financial crimes.
  • Identify business areas requiring increased security controls to protect the company and its end users from future incidents of fraud.
  • Keep detailed records of suspicious activity, analyze trends, communicate security threats to management and provide recommendations for loss mitigation as needed.
  • Respond to fraud queries across the multiple channels
  • Liaise with internal teams, merchants, banks, transaction processors, regulatory bodies, law enforcement and any 3rd party involved.
  • Restriction of reported wallet from other Banks.
  • Escalation of fraudulent transaction from our customer’s wallet to the beneficiary banks.
  • And other tasks to be assigned by Line Manger

Anti-Fraud Officer Requirements:

  • Bsc in any related field
  • 2-5 years of experience in Anti-Fraud or any other related field
  • Sound Knowledge of fraud detection management, identity theft and information and security management
  • Must have a deep knowledge of Fraud Management (Identity theft & Information & Security Management)
  • Problem-solving and result oriented.
  • Proficiency in Microsoft Office Packages and other work tools

How to Apply

Interested and qualified? Go to PalmPay on palmpaylimited.applytojob.com to apply

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