Assistant Manager, Customer Service at Flour Mills of Nigeria Plc

Purpose of the Job

  • Responsible for executing the work plan and programs of call center operations in adherence to defined policies and guidelines.

The Job

  • Assist in ensuring optimal utilization of CRM systems and tools in the call Centre operations.
  • Lead team meetings and present reports for effective decision making to drive improvement.
  • Assist in monitoring compliance to defined service levels within the call Centre.
  • Assist in ensuring prompt, complete and satisfactory resolution/feedback on queries.
  • Monitor team performance to ensure efficiency in call handling and customer service delivery
  • Handle customer complaints, provide appropriate solutions and alternatives within the set time limit.
  • Analyze call center data and prepare management report.
  • Evaluate staff effectiveness and performance annually or on an at-need basis.

Qualification and Experience

  • Candidates should possess a B.Sc / HND preferably in the field of numerate Science, Business Admin, Engineering.
  • 3-5 years’ relevant experience with manufacturing industry and telecom industry.

The Person Must:

  • Have strong communication and interpersonal skills.
  • Possess strong capacity to handle stress problem solving abilities and decision making prowess.
  • Have strong leadership ability and presentation skills.
  • Ability to multitask, prioritize and manage time effectively.
  • Be familiar with CRM systems and packages.
How to Apply
Interested and qualified? Go to Flour Mills of Nigeria Plc on fmnplc.e-recruiter.ng to apply

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