Business Development / Key Accounts Officer at DRYVA Logistics

Responsibilities

Client Relationship Management:

• Serve as the primary point of contact for key accounts, ensuring client satisfaction by addressing their needs and resolving any issues that arise.
• Develop and maintain strong, long-term relationships with key clients, understanding their business objectives and aligning services tmeet their needs.

Account Growth and Retention:

• Develop and implement account strategies tgrow revenue from existing clients, focusing on upselling and cross-selling opportunities, especially as the company expands intfreight forwarding.
• Identify and pursue opportunities tdeepen relationships with key clients, including expanding service offerings tinclude freight forwarding and other logistics services.
• Monitor client satisfaction and take proactive steps taddress any concerns, ensuring high levels of client retention and loyalty.

Sales and Business Development:

• Collaborate with the sales team tidentify and secure new business opportunities within existing key accounts, particularly in the areas of freight forwarding and international logistics.
• Participate in the development and execution of sales strategies tachieve revenue targets for key accounts.
• Prepare and present proposals, service agreements, and contracts tclients, ensuring all terms are aligned with company goals and client expectations.

Client Relationship Management:

• Serve as the main point of contact for key clients, addressing their needs and concerns.
• Collaborate with internal teams (e.g., operations, customer service) tensure seamless service delivery tclients.
• Conduct regular follow-ups with clients tensure satisfaction and explore additional business opportunities.

Market Analysis:

• Stay informed about industry trends, market conditions, and competitor activities, particularly in the logistics and freight forwarding sectors.
• Provide insights and recommendations tthe management team on potential business opportunities and risks within key accounts.
• Analyze client data and feedback tidentify patterns, preferences, and areas for improvement in service delivery.

Reporting and Documentation:

• Prepare regular sales reports, forecasts, and performance analysis.
• Provide accurate and timely updates tthe management team on sales and business development activities.

Qualifications

• Degree in any discipline with a minimum of 3 to 5 years of relevant experience in a related field (e.g, e-commerce, logistics and supply chain, FMCG or real estate).
• Strong negotiation skills, especially in contract management with clients and service providers.
• Ability tanalyze market data, customer needs, and competitive landscapes tdrive strategic decision-making.
• Ability tidentify challenges and develop effective, efficient solutions.
• Experience in managing complex logistics projects, including coordination with multiple stakeholders.
• Good communication skills – oral and written.
• Relationship Management.
• Must have appropriate knowledge of inspection agents, Banks, shipping companies, and Terminals.
• Proficiency in Microsoft Office (primarily Excel and Word)
• Ability twork independently.
• Excellent interpersonal skills.