Business Excellence Specialist at Jotna Nigeria Limited

JOB RESPONSIBILITIES

1. Process Design & Re-Engineering

• Responsible for identifying and implementing process improvements and process excellence programs across the various aspects of people, process, metrics, and technology.
• Responsible for activity and data modeling, developing modern business methods, identifying best practices, creating and assessing performance measurements, and striving for continuous improvement.
• Gather business requirements and translate them into workable solution specifications
• Helps create and foster an environment in which continuous improvement in business processes and services is welcomed and recognized.

2. Organizational Design

• Supporting the People and Change Group in linking Talent Management and Change Management through effective Organisational Development
• Refining, developing and implementing the organizational development framework and body of knowledge
• In consultation with relevant Department/BU, is responsible for the development of generic office structures including generic roles, responsibilities, office funding modalities, risk management profiles, roles etc.

Job Design and Job Classification (including job design/classification for senior roles)

Support linking organizational design and setup to learning and career paths

3. Change Management

• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support the design, development, delivery and management of communications.
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Provide input, document requirements and support the design and delivery of training programs.

4. Performance Management

• Responsible for providing support and coordination on various projects and activities related to the performance management process
• Provides measurement standards, targets and KPIs to the management team with respect to the performance management process, including both informal performance and annual formal performance appraisals
• Reviews, monitors and analyzes performance results system wide and reports them accordingly
• Contributes expertise to the development and delivery of performance management training manuals, policies and procedures

5. Technology Specification Design

• Exposure to ERP such as SAP, Oracle, Navigation
• Expert knowledge in Visio and Ms Office ( Word, Excel, MS Project and Power Point)

6. ERP Implementation

• Work with the Senior teams to ensure that project is delivered to plan and budget
• Setting and managing expectations throughout the full project lifecycle.
• Identifying and documenting change requests
• Analysing business requirements and risks and reporting to the senior team
• Support in testing the system prior to going live

7. Project Planning & Management Coordinate internal resources and third parties/vendors for the flawless execution of projects

• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed