Description
- Manage the outbound telephony operations to authenticate customer information, validate customer details, inform customers of impending technician visits collate customer availability status and update same on the relationship management tool.
- Effectively and professionally manage customer expectation at all levels by providing instant/close to instant resolution feedback to customers.
- Manage complaints via: Email, Social Media platforms (Facebook, Twitter) & Live chat.
- Attend to complaints, requests or queries and communicate feedback professionally.
- Identify and troubleshoot customers’ complaints in a bid to achieve resolution
- Build sustainable customer relationships through open and interactive interactions.
- Provide accurate, valid and complete information to customers
- Handle complaints, provide appropriate solutions and alternatives
Requirements
- Communication and Interpersonal Relations
- Supervisory/Managerial Skills
- Problem Solving and Decision Making
- Managing Resources
- Business Focus
How to Apply
Interested and qualified? Go to Ikeja Electricity Distribution Company on jobs.workable.com to apply