Call Center Agent at Ikeja Electricity Distribution Company

Description

  • Manage the outbound telephony operations to authenticate customer information, validate customer details, inform customers of impending technician visits collate customer availability status and update same on the relationship management tool.
  • Effectively and professionally manage customer expectation at all levels by providing instant/close to instant resolution feedback to customers.
  • Manage complaints via: Email, Social Media platforms (Facebook, Twitter) & Live chat.
  • Attend to complaints, requests or queries and communicate feedback professionally.
  • Identify and troubleshoot customers’ complaints in a bid to achieve resolution
  • Build sustainable customer relationships through open and interactive interactions.
  • Provide accurate, valid and complete information to customers
  • Handle complaints, provide appropriate solutions and alternatives

Requirements

  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus
How to Apply
Interested and qualified? Go to Ikeja Electricity Distribution Company on jobs.workable.com to apply

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