About the job
- Receive calls from members or employer groups and providers and prospective clients
- To receive calls from providers and have first call resolution on pre-authorization queries for limited and straightforward cases or route the query to the correct department for call resolution
- To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution
- To receive calls from prospective clients and re-route the calls to the appropriate department.
- To log inquiries for all calls relating to registered providers, Clients, and members.
- To follow up on specific cases as distributed by the manager to ensure a value-added service offering.
- To adhere to the organizational values.
- Research and identify new business opportunities – including new markets, growth areas, trends, customers, partnerships, products, and services – or new ways of reaching existing markets.
- Develop a growth strategy focused both on financial gain and customer satisfaction.
How to Apply
Interested and qualified candidates should forward their CV to: recruitment@eaglehmo.com using the position as subject of email.