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Call Center Representative (CCR) at Patjeda Group

by Sammy
vacancy

Job Description 

  • We are seeking a dedicated and customer-focused individual to join our team as a Call Center Representative (CCR). As a Call Center Representative at Patjeda Group, you will play a crucial role in providing excellent customer service through effective communication, problem-solving, and a thorough understanding of our diverse service offerings.

Key Responsibilities

  • Handle inbound and outbound calls from customers professionally and efficiently.
  • Provide accurate information about Patjeda Group’s services and address customer inquiries and concerns.
  • Resolve customer issues or complaints in a timely and empathetic manner.
  • Utilize CRM software to document and track customer interactions and follow up on unresolved issues.
  • Collaborate with other departments to escalate and resolve complex customer problems.
  • Meet or exceed customer service and call handling Key Performance Indicators (KPIs), including call resolution time, customer satisfaction scores, and first call resolution rates.
  • Contribute to continuous improvement initiatives within the call center to enhance the overall customer experience.

Qualifications

  • Excellent communication skills
  • Empathy, patience, and a genuine desire to help customers
  • Dedication to delivering exceptional service
  • Ability to work in a fast-paced environment
  • Previous experience in a customer service role is a plus
How to Apply

Interested and qualified candidates should send their Resume and a Cover Letter highlighting their relevant experience to: careers@patjedagroup.com using “CCR Applicationin” as the subject of the mail.

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