Channel Operations Specialist (POS & Card Payment) at PalmPay

Job Description

• The ideal candidate will play an important role in ensuring that payments made by customers or businesses are processed correctly and in a timely manner. The ideal role holder may also be tasked with resolving any issues that arise with these transactions processing and availability of the channels, such as errors or other problems.

Job Responsibilities:

• Responsible for the availability, stability, reliability, and operation of card payment systems by monitoring, supporting, and optimizing production systems and services
• Take overall responsibility for investigation and resolution of system downtime affecting the channels and card payment applications
• Provide technical support in identifying, investigating and resolving transaction-related issues
• Proactive monitoring of processes and transactions leading to the identification of potential glitches
• Ensure payment channels has a stable connection with the service providers/switching partners and provide quick response to any channel related issue.
• Work closely with the Operations team to suggest and recommend new initiatives that could
• improve customers experience with the usage of our mobile application and payment system.
• Track issues and work with component teams for timely resolution of downtimes on any of the channels
• Ability to analyze and interpret application logs and resolve identified issues
• Taking up technical engagement with switching partners – Interswitch, NIBSS, UPSL, etc for prompt resolution of issues.

Job Requirement:

• Minimum of a Bachelor’s degree in Computer Science or any related field, or equivalent experience.
• At least three (3) years of related experience is required.
• Experienced in supporting and managing financial (cards) transactions processing system
• Advanced knowledge of card payment systems and a good understanding of card transaction process flow.
• Strong work ethic and service mentality with the ability to manage multiple tasks.
• Advanced proficiency in problem-solving, ability to investigate and address application issues
• Effective use of database querying languages and tools to develop queries/reports and analyze business process data is an added advantage.