Client Service Executive at Finnih Medical Centre

Job Description

  • Attending to patients enquires, complain, question and proffer/render appropriate support by informing necessary department
  • Perform all clerical duties necessary to keep the hospital running
  • Manage incoming calls & follow up patient on next schedule date.
  • Retrieve patients file Number, Register New patients and get their details so they can be registered appropriately
  • Give out Claim form to HMO patients, ensuring claims are filled by the appropriate people.
  • Lias with HMO’s and other corporate organization for patient eligibility and approval
  • Send daily reports to Head of Admin/Client Executive
  • Supervisory Role- Coordinate the Domestic staff & Security
  • Calling of dormant client/patient
  • Establish & maintain good customer relationship and Trust.
  • Recommending product improving points.
  • Response to official email.
  • Confirm an HMO patient, check the I.D to confirm if the patient HMO is still active.. Call HMO helpdesk when necessary or when referring a patient to see a specialist. Also get Authorization code before some certain treatment or admission can be done
  • Scheduling appointment /Proper Record Keeping
  • File important document and keep them well arranged
  • Update client Information and other basic update as required.

Requirements

  • Candidates should possess a Bachelor’s Degree.
  • Must have atleast 2 years working experience
  • Must have a good communication skills
  • Reside in Lagos.

How to Apply

Interested and qualified candidates should send their CV to: hr@finnihmedicalcentre.com using the Job Title as the subject of the mail.

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