Client Service Executive at Finnih Medical Centre

Job Description

• Attending to patients enquiries, complain, question and proffer/render appropriate support by informing necessary department
• Perform all clerical duties necessary to keep the hospital running
• Manage incoming calls & follow up patient on next schedule date.
• Retrieve patients file Number, Register New patients and get their details so they can be registered appropriately
• Give out Claim form to HMO patients, ensuring claims are filled by the appropriate people.
• Lias with HMO’s and other corporate organization for patient eligibility and approval
• Send daily reports to Head of Admin/Client Executive
• Supervisory Role- Coordinate the Domestic staff & Security
• Calling of dormant client/patient
• Establish & maintain good customer relationship and Trust.
• Recommending product improving points.
• Response to official email.
• Confirm an HMO patient, check the I.D to confirm if the patient HMO is still active.. Call HMO helpdesk when necessary or when referring a patient to see a specialist. Also get Authorization code before some certain treatment or admission can be done
• Scheduling appointment /Proper Record Keeping
• File important document and keep them well arranged
• Update client Information and other basic update as required.

Requirements

• Candidates should possess a Bachelor’s Degree.
• Must have at least 2 years working experience
• Must have a good communication skills
• Reside in Lagos.