Description
- Warm welcoming of patients / Clients
- Attending to patients’ enquires, complaints, question and proffer/rendering appropriate support and providing solution
- Perform all clerical duties necessary to keep the hospital running
- Manage incoming calls & follow up patients for next scheduled appointment
- Retrieve patient’s file Numbers, Register New patients and get their details so they can be registered appropriately
- Give out Claim form to HMO patients, making sure patients sign it and ensure that all daily claims are well arranged and given out to the Head of Admin/HMO Officer
- Lias with HMO’s and other corporate organizations for patient eligibility and approval
- Send daily reports to the Head of Admin/Client Executive
- Calling of dormant client/patient
- Response to official email
- Follow up with Patients for their next scheduled appointment
- Confirm an HMO patient, check the I.D to confirm if the patient HMO is still active Call HMO helpdesk when necessary or when referring a patient to see a specialist. Also get an Authorization code before some certain treatment or admission can be done
- Scheduling appointment /Proper Record Keeping
- Gives a detailed explanation of services, listen to patients concerns and handling complaints and inform necessary to department for correction and follow up
- File important documents and keep them well arranged ` `
- Account reconciliation on payment received and expenses incurred in the day-to-day running, Update client Information and another basic update as required e.g The Cash Book, Transfer and also keep cash payment and daily entry.
Requirements
- Have a B.Sc Social Science field or any related courses
- Have atleast 2 years of work experience as a Client Service Executive
- Have a good communciation skills
- Background experience in an health sector will be added advantage as a Client Service
How to Apply
Interested and qualified candidates should send their CV to: hr@finnihmedicalcentre.com using the Job Title as the subject of the mail.