Client Service Representative at Brand Regimen SFS Limited

Job Description

• We are looking to employ a Female Client Service Representative with experience in a Marketing Agency. She will be responsible for collaborating with relevant departments to better address Clients’ needs promptly.
• Ability to identify new business opportunities through Client briefs, ideate, and proffer timely solutions to Clients’ complaints in a professional manner, while providing regular updates to Management.

Responsibilities

• Manage client relationships and provide outstanding customer service experience/ support.
• Maintain accurate/updated records of all existing and potential clients for efficient service delivery.
• Present proposals and suggest business ideas for brand expansion and penetration
• Provide timely responses to client inquiries and proffer solutions to client complaints.
• Collaborate with team members to achieve project objectives.
• Conduct a market survey and generate a competitive analysis of current market trends of brands.
• Coordinate, train, and deploy Brand Ambassadors/Promoters to stores and activation locations.
• Monitor, track, and manage project supervisors, merchandisers, and promoters for efficient delivery of assigned projects/accounts.
• Creating a positive onboarding experience for new clients.

Skills / Requirements

• Bachelor’s Degree in Business Administration / Marketing or an industry-related field.
• Proven experience working as a Client Service Representative.
• Exceptional customer service skills and relationship management
• Strong budget & negotiation skills
• Excellent verbal & written communication skills
• Strong multi-tasking and time management skills
• Proficiency in Microsoft Excel & PowerPoint.
• Attention to detail and ability to work efficiently under pressure.
• Strong analytical, critical thinking, and problem-solving skills.