Clinic Operations Senior Associate- Health and Wellbeing at mDoc Healthcare

The position:

• In this position, you will be a part of the team cohort overseeing the operations execution at mDoc. Ideally you have have managed a clinical practice for several years understanding a focus on impact and business revenue. You will work closely with external stakeholders including government, funders, corporates and more. You will be expected to have great communication skills and a background in health. You will be expect to provide supportive oversight to a number of projects ensuring the operations are seamless and helping to interface with external stakeholders in and out of the country. Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members. Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action. You must be data-driven or willing to be data-driven. Given we are a technology firm; you will use digital tools to work plan, manage projects track, predict our success as well as manage our members and customers. Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.

The Clinic Operations Senior Associate will

• Work closely with the manager on strategy and execution of the projects.
• Assist in implementation of project activities in accordance with the work plan.
• Use Jira and other technology tools to proactively manage the team’s complex plans
• Oversee the operations of the practices
• Lead the daily huddles with the management team
• Prepare administrative documents, collect and compile inputs to documents as well as analyze financials and develop budgets
• Collect, compile, and organise background materials, documents and other materials for meetings and develop clinical education materials for members
• Focus on creating presentations, SOPs, curriculums, training materials, quality assessments
• Performs reporting as needed; compiles data, and generates reports and decks as needed
• Create monthly plans for virtual training needs and plan for resource
• Initiates meetings with stakeholders and team, prepares communication to summarize discussions and action items in meetings – internal and client meetings.
• Manage logistics with external partners and stakeholders for tele-education programs and other efforts.
• Document meeting discussions and decisions into meeting minutes and follow up on post-meeting action items as designated during project meetings.
• Conduct reviews of projects for action items and recommend solutions.
• Provide general assistance to the program and project team(s) as needed.
• Distribute communications related to program and project plan activities.
• Schedule meetings for program and project plan activities.
• Compile and publish weekly project status reports for leadership and project sponsors, project teams and other key project stakeholders.
• Collaborate and problem solve cross-functionally.

Requirements

• MBBS, Bachelors in Nursing or Health area or Operations
• Masters degree preferred. Ideally an MBA or MPH. We are looing for excellent managers with a laser focus on quality and detail.
• Interest or experience in health preferred. Business background preferred and consulting experience preferred.
• Excellent problem solving, communication and “person-centered” skills
• High level of organizational management capability and prioritization as well as the ability to break the ‘big picture’ into step wise different pieces.
• Proficiency in Microsoft Office applications especially excel, powerpoint, microsoft word
• Ability to establish and maintain effective and healthy working relationships with co-workers, managers and clients
• Ability to perform several tasks simultaneously to meet deadlines is necessary with high attention to detail
• Demonstrates ability to work with confidential and sensitive data and experience with technology tools including Asana or Trello or Jira