Collections Officer at PalmPay

Job Description

• We are looking for a Collections Officer to assist with collecting outstanding overdrafts.
• The Collections Officer will contact clients and inform them of their overdrafts, negotiate payment plans, and ensure payments are made as soon as possible.
• To ensure success as a Collections Officer, you should have excellent communication, negotiation, mathematical skills, and attention to detail.
• A skilled Collections Officer should be able to reduce company losses by encouraging customers to pay their overdue bills.

Responsibilities

• Reviewing the company debtor list.
• Contacting customers and informing them of their overdue bills.
• Advising customers on their payment options and suggesting methods of payment.
• Negotiating suitable payment plans.
• Maintaining customer payment records.
• Preparing customer financial statements for banks and the state credit department.
• Writing final notice warnings to customers when payments are not being made.
• Instituting legal action when customers fail to pay their debt.
• Responding to customer queries.
• Contacting lawyers and insurance agencies to facilitate payments.

Requirements

• Candidates should possess a B.Sc, HND, or an ND holder in Accounting, Business Management, or a similar field.
• Previous experience working as a Collections Officer.
• Excellent negotiating skills.
• Good written and verbal communication skills.
• Familiarity with state debt collection laws.
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.
• Patience and resilience.