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Customer Care Representative at Affordable Cars Limited

by Sammy
vacancy

Job Description

  • Candidate will be a first point of contact to our prospective and existing customers, and will provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
  • The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

  • Provide knowledgeable answers to enquires about cars in the showroom, pricing and availability
  • Deliver high level of service to all phoning customers and provide the best solutions that match client’s requirements and expectations
  • Build and maintain effective working relationships with operational colleagues and workshop staff.
  • Escalating customer’s enquires to the right department and follow up on After Sales services
  • creating an supervising and ensuring business area is ready for business of the day
  • Make suggestions for improvements in all matters within area of responsibility

Qualifications & Requirements

  • Candidates should possess a B.Sc / HND in English, Mass communication or other related courses
  • Must have 2 – 3 years’ of relevant work experience
  • Excellent phone etiquette and good verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Proficiency in the use of Microsoft office applications – MS Excel, Word and Powerpoint.

How to Apply

Interested and qualified candidates should send their updated CV to: careers@affordablecars.com using the Job Title as the subject of the email.

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