Customer Care Representative at Affordable Cars Limited

Job Description

• Candidate will be a first point of contact to our prospective and existing customers, and will provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
• The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

• Provide knowledgeable answers to enquires about cars in the showroom, pricing and availability
• Deliver high level of service to all phoning customers and provide the best solutions that match client’s requirements and expectations
• Build and maintain effective working relationships with operational colleagues and workshop staff.
• Escalating customer’s enquires to the right department and follow up on After Sales services
• creating an supervising and ensuring business area is ready for business of the day
• Make suggestions for improvements in all matters within area of responsibility

Qualifications & Requirements

• Candidates should possess a B.Sc / HND in English, Mass communication or other related courses
• Must have 2 – 3 years’ of relevant work experience
• Excellent phone etiquette and good verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Proficiency in the use of Microsoft office applications – MS Excel, Word and Powerpoint.