Responsibilities
- Listen to customers’ concerns, issues and questions.
- Resolve customers’ concerns and answer customers’ questions to your best ability.
- Maintain a positive attitude and calmly respond to customers’ complaints.
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
- Recommend possible products to meet the customers’ needs.
- Refer issues and questions to managers if necessary.
- Prepare product and customer reports by gathering data collected during customer interactions.
Skills and Qualifications
- Candidates should possess a Bachelor’s Degree.
- 2 – 4 years work experience.
- Personable and attentive.
- Strong interpersonal skills.
- Strong verbal communicator.
- Familiar with the software used to connect with customers and gather their information
- Knowledge of applicable products and markets.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@ringo.com.ng using the Job Title (Customer Care Representative Ikeja) as the subject of the mail.
