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Customer Experience Agent at Maersk

by Sammy

Main Responsibilities:

  • Updating/creating customer specific IOP’s.
  • Adhering to the standard process and customer specific IOP’s and monitor respective KPI’s.
  • Be the primary point of contact for assigned IDC & Reefer customers and act as an advocate for the customer internally.
  • Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.
  • Identify and execute up-selling opportunities.
  • Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
  • Own customer experience. Lead the team to achieve best-in-class Customer Experience.
  • Proactively involve in project roll-out and actively seek out continuous improvement opportunities.

Key Requirements:

  • Minimum BSc or master’s degree /MBA in Marketing, Sales, or Business-related course.
  • Minimum 2 years of experience in customer service or sales.
  • Experience in shipping/logistics industry will be preferred. Must be willing to learn fast.
  • Proficient use of Microsoft office tools i.e., excel, word and power point etc.
  • Fluent in English (written and oral).
  • Strong interpersonal and communication skills.
  • Passion for Customer Experience.
  • Pro-active person with a service-oriented mindset.
  • Dedicated, decisive and result orientated with a can-do attitude.
  • Likes to get it right the first time and can look ahead to avoid issues from happening.
  • Good process understanding and digital proficiency.
  • Comfortable with working with multiple items at the same time whilst keeping quality in focus.
  • Well organized, efficient, and effective.
  • An excellent team player.
  • Good moral compass and ability to work the Company’s values.
How to Apply
Interested and qualified? Go to Maersk on www.maersk.com to apply

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