Main Responsibilities:
- Updating/creating customer specific IOP’s.
- Adhering to the standard process and customer specific IOP’s and monitor respective KPI’s.
- Be the primary point of contact for assigned IDC & Reefer customers and act as an advocate for the customer internally.
- Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders.
- Identify and execute up-selling opportunities.
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
- Own customer experience. Lead the team to achieve best-in-class Customer Experience.
- Proactively involve in project roll-out and actively seek out continuous improvement opportunities.
Key Requirements:
- Minimum BSc or master’s degree /MBA in Marketing, Sales, or Business-related course.
- Minimum 2 years of experience in customer service or sales.
- Experience in shipping/logistics industry will be preferred. Must be willing to learn fast.
- Proficient use of Microsoft office tools i.e., excel, word and power point etc.
- Fluent in English (written and oral).
- Strong interpersonal and communication skills.
- Passion for Customer Experience.
- Pro-active person with a service-oriented mindset.
- Dedicated, decisive and result orientated with a can-do attitude.
- Likes to get it right the first time and can look ahead to avoid issues from happening.
- Good process understanding and digital proficiency.
- Comfortable with working with multiple items at the same time whilst keeping quality in focus.
- Well organized, efficient, and effective.
- An excellent team player.
- Good moral compass and ability to work the Company’s values.
How to Apply
Interested and qualified? Go to Maersk on www.maersk.com to apply