Customer Relationship Manager at De koolar Nigeria Limited

Responsibilities

• Oversee the interactions between customers and key team members.
• Use CRM and ERP systems to manage relationships internally and externally.
• Development and nurturing of customer retention plan.
• Oversee and manage all existing and unsatisfied clients.
• Supervise all activities related to our maintenance services.
• Developing plans that will ensure high profitability for our maintenance activities.
• Creating and maintaining documentation on processes, policies, application configuration and help-related matters.
• Analyzing data and creating reports for insights into team operations and productivity.
• Reaching out to big industry players in fish importation.
• Drafting and executing a robust after sales maintenance plan that will woo big players in the fishery industry into the Organization’s maintenance/service net.
• Ensuring 0 tolerance to customer’s dissatisfaction.
• For gender equality, qualified female candidates are encouraged to apply.

Educational Qualifications

• First Degree in Social Sciences, Economics, Marketing with 3 – 5 years experience.

Skills:

• Attention to Detail
• Proven customer support experience.
• Ability to multi-task, prioritize and manage time effectively.
• Familiar with CRM and ERP systems and practices.
• Strong phone contract handing skills and active listening.
• Resolving Conflicts.
• Data management understanding.