Key Summary of the Job:
- Coordinate and handle all aspects of project execution.
- Manage and oversee communication with clients, pre and post project execution.
- Oversee all aspects of furniture delivery and installation from start to finish.
- Coordinate the activities of the Installation team on site.
- Liaise with all internal teams and ensure that all technical requirements are incorporated in the project design and installation documentations.
Core Working Relationships
- Technical Team
- Production Team
- Installation Team
- Logistics/Procurement Team
- Interior Design Team
- Customer Service Team
Task Complexities
- Prepare detailed program of works for all projects and ensure timelines are strictly adhered to.
- Oversee all aspects of project implementation and client communication.
- Carry out site inspection to determine site readiness.
- Attend site meetings and act as point of contact for clients for all project communication during execution process.
- Work with Interior Designers and Technical department to meet Clients’ requirements
- Schedule pre-installation meetings and post-installation walkthrough with the installers, Interior Designers and Technical team.
- Plan and supervise product delivery and installation, including performance of work,
- Provide timely and formal written communication throughout projects execution period and disseminate all critical information to all project stakeholders
- Conduct quality inspection of work done on site by the installation team, identify and resolve snags within the specified timelines as per policy.
- Maintain detailed project documentation of key project decisions as per clients /project requests and revisions.
- Provide weekly project status update during operational meetings.
Required Skills
- Excellent customer relationship and project management skills
- Ability to analyze, plan, schedule and implement project installation
- Analytical and quantitative decision-making skill
- Oral and written communication skills
- Problem-solving & creativity
- Integrity/Discipline
- Excellent interpersonal skills
- Strong negotiation skills
Education & Experience
- First Degree in Science or Social Sciences
- Experience with ERP systems
- Minimum of 5 years’ previous experience as a customer relationship/ project manager (previous work experience within the furniture manufacturing industry is an added advantage)
How to Apply
Interested and qualified candidates should forward their CV to: human.resources@iofurnitureltd.com using the position as subject of email.