Customer Relationship/Project Manager at IO Furniture

Key Summary of the Job:

  • Coordinate and handle all aspects of project execution.
  • Manage and oversee communication with clients, pre and post project execution.
  • Oversee all aspects of furniture delivery and installation from start to finish.
  • Coordinate the activities of the Installation team on site.
  • Liaise with all internal teams and ensure that all technical requirements are incorporated in the project design and installation documentations.

Core Working Relationships

  • Technical Team
  • Production Team
  • Installation Team
  • Logistics/Procurement Team
  • Interior Design Team
  • Customer Service Team

Task Complexities

  • Prepare detailed program of works for all projects and ensure timelines are strictly adhered to.
  • Oversee all aspects of project implementation and client communication.
  • Carry out site inspection to determine site readiness.
  • Attend site meetings and act as point of contact for clients for all project communication during execution process.
  • Work with Interior Designers and Technical department to meet Clients’ requirements
  • Schedule pre-installation meetings and post-installation walkthrough with the installers, Interior Designers and Technical team.
  • Plan and supervise product delivery and installation, including performance of work,
  • Provide timely and formal written communication throughout projects execution period and disseminate all critical information to all project stakeholders
  • Conduct quality inspection of work done on site by the installation team, identify and resolve snags within the specified timelines as per policy.
  • Maintain detailed project documentation of key project decisions as per clients /project requests and revisions.
  • Provide weekly project status update during operational meetings.

Required Skills

  • Excellent customer relationship and project management skills
  • Ability to analyze, plan, schedule and implement project installation
  • Analytical and quantitative decision-making skill
  • Oral and written communication skills
  • Problem-solving & creativity
  • Integrity/Discipline
  • Excellent interpersonal skills
  • Strong negotiation skills

Education & Experience

  • First Degree in Science or Social Sciences
  • Experience with ERP systems
  • Minimum of 5 years’ previous experience as a customer relationship/ project manager (previous work experience within the furniture manufacturing industry is an added advantage)
How to Apply

Interested and qualified candidates should forward their CV to: human.resources@iofurnitureltd.com using the position as subject of email.

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