Job Summary
- As the Customer Service Executive at Bemil Nigeria, you will be responsible for handling clients who have complaints, orders, or require information about services purchased from the organization.
- Your strategic vision and expertise will play a critical role in providing solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.
Roles and Responsibilities
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Provide customers with accurate, valid and complete information by using the right methods/tools.
- Take the extra mile to engage customers
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
- Carry out customer satisfaction survey.
- Maintain comprehensive database.
- Ensure accurate records of reports, comments, complaints, transactions, interactions and record details of account taken.
- Analyze and document loss of clients to mitigate against future loss.
- Physical visitations to clients locations, for random or schedule checks.
- Assess guards during visitations to check if they are in line with company expectations.
Qualifications and Requirements
- Candidates should posses a B.Sc, HND / OND in Business Administration, Marketing, or a related field. A Master’s degree is a plus.
- Must have 2-4 years work experience
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
How to Apply
Interested and qualified candidates should send their Resume / CV to: careers@bemilnigeria.com using the Job Title as the subject of the email.