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Customer Service Executive at Bemil Nigeria Limited

by Sammy
vacancy

Job Summary

  • As the Customer Service Executive at Bemil Nigeria, you will be responsible for handling clients who have complaints, orders, or require information about services purchased from the organization.
  • Your strategic vision and expertise will play a critical role in providing solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

Roles and Responsibilities

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Provide customers with accurate, valid and complete information by using the right methods/tools.
  • Take the extra mile to engage customers
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
  • Carry out customer satisfaction survey.
  • Maintain comprehensive database.
  • Ensure accurate records of reports, comments, complaints, transactions, interactions and record details of account taken.
  • Analyze and document loss of clients to mitigate against future loss.
  • Physical visitations to clients locations, for random or schedule checks.
  • Assess guards during visitations to check if they are in line with company expectations.

Qualifications and Requirements

  • Candidates should posses a B.Sc, HND / OND in Business Administration, Marketing, or a related field. A Master’s degree is a plus.
  • Must have 2-4 years work experience
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • Candidate must be a female.
How to Apply

Interested and qualified candidates should send their CV to: yusuf.silas@bemilnigeria.com using the Job Title as the subject of the email.

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