Customer Service Executive at Bemil Nigeria Limited

Job Summary

• As the Customer Service Executive at Bemil Nigeria, you will be responsible for handling clients who have complaints, orders, or require information about services purchased from the organization.
• Your strategic vision and expertise will play a critical role in providing solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.

Roles and Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Provide customers with accurate, valid and complete information by using the right methods/tools.
• Take the extra mile to engage customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Carry out customer satisfaction survey.
• Maintain comprehensive database.
• Ensure accurate records of reports, comments, complaints, transactions, interactions and record details of account taken.
• Analyze and document loss of clients to mitigate against future loss.
• Physical visitations to clients locations, for random or schedule checks.
• Assess guards during visitations to check if they are in line with company expectations.

Qualifications and Requirements

• Candidates should posses a B.Sc, HND / OND in Business Administration, Marketing, or a related field. A Master’s degree is a plus.
• Must have 2-4 years work experience
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.