Job Description
- This role will oversee our CRM systems, ensuring a personalized and seamless experience for our diverse clientele by developing and executing strategies that enhance customer relationships, improve engagement, and drive business growth.
Responsibilities
- Develop and execute CRM strategies to enhance engagement, retention, and business growth while ensuring alignment with the organization’s objectives.
- Enhance customer engagement and personalization by utilizing data-driven insights to create personalized communication and improve customer journeys for diverse client segments.
- Cross-functional collaboration with the CBA, operations, and training teams to integrate CRM insights into business development, sales strategies, and customer relationship initiatives.
- Analyze CRM metrics including customer engagement, retention, and lead conversion, providing actionable insights for continuous improvement.
- Leverage CRM-driven feedback loops to drive product/service enhancements and improve overall customer experience.
Requirements
- Must have a B.Sc. or HND in Mass Communication, Social Sciences, Marketing or related fields.
- Must possess 2 years or more working in the Customer Service department
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Deep commitment to ensuring customers are satisfied, engaged, and deriving maximum value from the company’s services.
- Ability to manage escalated situations and resolve customer complaints in a calm, constructive, and timely manner.
- Resides in Ikeja or its environs.
Successful candidates will undergo the following training:
- Customer Relationship Management
- Managing Customer Issues
- Customer Loyalty and Retention Strategies.
How to Apply
Interested and qualified candidates should send their CV to: hsulaimon@pistonandfusion.org using the Job Title as the subject of the email.