Job Purpose
- To Ensure customer satisfaction and provide professional customer support.
Core Responsibilities and Key Result Areas
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Keep records of customer interactions, process customer accounts and file documents.
- Ensure compliance with any and all requirements defined/established by Government Regulatory agencies who have an over-sight responsibility of the Department’s activities.
Key Performance Indicators
- First Response Time
- Average Resolution Time
- Customer Retention Rate
- Quality of the internal administrative processes/procedures
Knowledge Requirements
- Knowledge of Customer Service procedures and processes in line with industry best standards
- Knowledge of Microsoft Office Tools i.e., Microsoft Word, Excel, etc.
- Knowledge of CRM software
- Knowledge of Health & Safety Regulation
- Demonstrates good interpersonal and communications skills
Job Specifications
- Minimum of BSc. /HND required
- Membership of ICSN or any other related professional degree is an added advantage.
- Minimum of 1- 3 years’ experience in a similar role is required
Decision Expectations
- Ensure all customer queries and requests are attended to
- Monitors compliance with all rules and regulations in the organization as regards safety and facility utilization
How to Apply
Interested and qualified? Go to Food Concepts Plc on career2.successfactors.eu to apply