Job Description
- Deal directly with customers either by telephone, via chat, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Direct requests and unresolved issues to the designated resource
- Keep records of customer transactions
- Recommend our services to customers by collecting customers information and analyze customer’s needs
- Generating and retaining business
- Manage large number of incoming calls
- Follow communication procedures and guidelines
- Build sustainable relationship of trust with customers through open and interactive communication
- Identify and assess customers need to achieve satisfaction
- Take extra miles to engage customers
- Update the customer information in the customer service data base during and after each call
- Work with management to stay updated about the product knowledge and be informed about any change in the company policy
- Generation of Leads
- Develop referral network.
Requirement
- Working experience as Relationship Manager
- Proven sales experience
- Proven customer support experience
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Ability to use a CRM tool
- Ability to remain professional and courteous
- Ability to be calm under pressure
How to Apply
Interested and qualified candidates should forward their CV to: hr@roladproperties.com using the position as subject of email.