Customer Service Officer at TekniTeed NG

Responsibilities

• Monitor daily attendance and prepare periodic attendance reports.
• Provide the internal staff with professional administrative support including taking accurate and properly detailed messages, word processing duties, attending to routine correspondences, and when required, prepare written reports.
• Take responsibility for monitoring and ordering necessary office supplies.
• Managing vendors and keeping track of cycle of all maintenance contracts.
• Keeping records of visiting cards, utility payments, printing of stationaries, etc.
• Liaising with external/regulatory agencies and government bodies on compliance issues.
• Record & maintain all management & official minutes of meetings. Circulate same to the concerned people.
• Maintain staff files/records and other official company files.
• Prepare Sales Advices/Quotations/Invoives/Delivery notes and marketing materials and standard letters.
• Liaise with vendors & third Parties regarding administration of sales process.
• Update company data bases and may include current customer accounts.
• Participate in key result areas and KPI review processes to establish areas for improvement
• Achieve planned reporting time in quality and timeliness.
• Achieve savings plan for the company.
• Manage relations with employees to guarantee a stress free-working environment.
• Ensure proper use and up-keep of company property.
• Follow-up on all shipment to ensure that we meet the service standard agreed to we with the client.
• Carry out any other assignment as may be given by the MD, and Head of Operations.
• Personally represent the TekniTeed brand professionally and ethically at all times

Requirements
The following Core competencies are the skills, knowledge and behaviours expected of an employee:

• Candidates should possess a National Diploma in Administrative related course
• Two years working experience in similar office assistant role
• Communication Skills: Communicates clearly and professionally in written and oral forms to both internal and external clients.
• Initiative and Confidence: Generates and acts on new ideas that add value to the business. Looks at different ways to solve problems and address difficulties.
• Achievement Drive: Sets goals and strives to achieve them with enthusiasm and determination.
• Business Acumen: Has a good understanding of the business environment and the impact their behaviour has on the reputation of the company.
• Respect: Treats colleagues and customers in a manner which demonstrates integrity, honesty and fairness