Customer Service Officer at TekniTeed NG

Responsibilities

  • Monitor daily attendance and prepare periodic attendance reports.
  • Provide the internal staff with professional administrative support including taking accurate and properly detailed messages, word processing duties, attending to routine correspondences, and when required, prepare written reports.
  • Take responsibility for monitoring and ordering necessary office supplies.
  • Managing vendors and keeping track of cycle of all maintenance contracts.
  • Keeping records of visiting cards, utility payments, printing of stationaries, etc.
  • Liaising with external/regulatory agencies and government bodies on compliance issues.
  • Record & maintain all management & official minutes of meetings. Circulate same to the concerned people.
  • Maintain staff files/records and other official company files.
  • Prepare Sales Advices/Quotations/Invoives/Delivery notes and marketing materials and standard letters.
  • Liaise with vendors & third Parties regarding administration of sales process.
  • Update company data bases and may include current customer accounts.
  • Participate in key result areas and KPI review processes to establish areas for improvement
  • Achieve planned reporting time in quality and timeliness.
  • Achieve savings plan for the company.
  • Manage relations with employees to guarantee a stress free-working environment.
  • Ensure proper use and up-keep of company property.
  • Follow-up on all shipment to ensure that we meet the service standard agreed to we with the client.
  • Carry out any other assignment as may be given by the MD, and Head of Operations.
  • Personally represent the TekniTeed brand professionally and ethically at all times

Requirements
The following Core competencies are the skills, knowledge and behaviours expected of an employee:

  • Candidates should possess a National Diploma in Administrative related course
  • Two years working experience in similar office assistant role
  • Communication Skills: Communicates clearly and professionally in written and oral forms to both internal and external clients.
  • Initiative and Confidence: Generates and acts on new ideas that add value to the business. Looks at different ways to solve problems and address difficulties.
  • Achievement Drive: Sets goals and strives to achieve them with enthusiasm and determination.
  • Business Acumen: Has a good understanding of the business environment and the impact their behaviour has on the reputation of the company.
  • Respect: Treats colleagues and customers in a manner which demonstrates integrity, honesty and fairness
How to Apply

Interested and qualified candidates should send their CV to: recruitment@tekniteedng.com using the job title e.g “Customer Services Officer – Lagos” as the subject of the mail.

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