Responsibilities
- Responsible for major activation & maintenance processes in the customer lifecycle management process
- Pre-setup validation and submission of customer details to an independent field team for further validation before onboarding.
- Verifying and onboarding new customers on IE’s billing platform
- Ensure accurate and up-to-date customer data on customers for compliance
- Support the sales team with churning report (suspension, dormant) to aid billing efficiency.
- Timely transfer of debt to DCM with the purpose of 80% debt recoveries
- Liaising with the field revenue and billing team in migrating customers outstanding
- Daily review of customer accounts per UT for instances of suspicious activities.
- Authenticating and validating all customer info change requests (change of name, address, etc.) before implementation.
- Initiating all account status change requests and liaising with the billing team to ensure that these requests are processed.
- Initiating “stop-billing” for prepaid customers.
- Ensure account numbers are properly assigned to customers requesting for new setup based on DT and Feeder mapping.
- Generate monthly reports for the BU’s decision making on all customer maintenances: Change of Name/Address, Tariff Reclassification requests, Account Reactivation and Account Suspension Requests.
- Analyzing meter installation reports and flagging all exceptions for BU management decision making.
- Commercial feasibility checks and Monitoring of Aging analysis
How to Apply
Interested and qualified? Go to Ikeja Electricity Distribution Company on forms.gle to apply