Customer Service Operations Supervisor at Ikeja Electricity Distribution Company

Responsibilities

  • Responsible for major activation & maintenance processes in the customer lifecycle management process
  • Pre-setup validation and submission of customer details to an independent field team for further validation before onboarding.
  •  Verifying and onboarding new customers on IE’s billing platform
  • Ensure accurate and up-to-date customer data on customers for compliance
  •  Support the sales team with churning report (suspension, dormant) to aid billing efficiency.
  •  Timely transfer of debt to DCM with the purpose of 80% debt recoveries
  •  Liaising with the field revenue and billing team in migrating customers outstanding
  •  Daily review of customer accounts per UT for instances of suspicious activities.
  •  Authenticating and validating all customer info change requests (change of name, address, etc.) before implementation.
  • Initiating all account status change requests and liaising with the billing team to ensure that these requests are processed.
  • Initiating “stop-billing” for prepaid customers.
  • Ensure account numbers are properly assigned to customers requesting for new setup based on DT and Feeder mapping.
  • Generate monthly reports for the BU’s decision making on all customer maintenances: Change of Name/Address, Tariff Reclassification requests, Account Reactivation and Account Suspension Requests.
  •  Analyzing meter installation reports and flagging all exceptions for BU management decision making.
  • Commercial feasibility checks and Monitoring of Aging analysis
How to Apply
Interested and qualified? Go to Ikeja Electricity Distribution Company on forms.gle to apply

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