Customer Service Representative at eOutsource Nigeria

Job Overview

• We are on the path to connecting you with your next opportunity. We are committed to supporting ambitious Nigerians in achieving their career objectives/goals. We are looking for candidates to fill diverse roles from our office and clients locations nationwide.
• In our quest to retain the best pool of exceptional talents in the industry, we consistently rewards high-performing employees and teams with adequate monetary and non-monetary compensation.
• This practice has had a significant impact in spurring our people to greater personal and organizational achievement. Join us in building a gateway to the world.

Responsibilities

• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Answer any questions the customer may have about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Refer advanced cases to management for resolution, providing background information as necessary
• Maintain and regularly update financial account information using computer software programs
• Anticipate customer needs, following up with previous customers to offer reorders or additional services

Qualifications

• This opportunity is for high-performing individuals with an ND/HND/BSc from a fully accredited institution looking to begin a career in an industry with opportunities to climb the corporate ladder.
• Must have at least 1 year experience
• Call center or customer service experience preferred
• Flexibility to work different shifts (including evenings, weekends, or holidays)
• Willingness to participate in training before hire and on-the job
• Ability to pass a pre-employment background investigation and drug screen for certain positions
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Basic knowledge of computer software and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Familiarity with all of the goods and services offered by the company