Customer Service Representative at GUO Transport Company Limited

Role / Responsibilities

• Process customer requests, parcel registration/collections and keep updated customer records.
• Provide accurate, valid and complete information to customers.
• Resolve customer complaints via phone calls and emails.
• Escalate all exceptions for resolution.
• Manage and track inbound and outbound items on a daily basis.

Requirements

• Candidates should possess a Bachelor’s Degree / HND / OND qualification.
• 0 – 2 years relevant experience.
• Fluent in written and spoken English.
• Proficiency in Microsoft Office.
• Applicants should be resident around Balogun Market, Lagos Island axis and Lekki Phase 1 axis.